Capped in off-peak when I shouldn't be

[Neon Kitten]

My change to the Big Kahuna plan went through fine, but now we have a problem; while the "usage statistics" are accurately reflecting the new plan and plan start date, the "top up" system isn't. Under "Show top-up details" there is no data allowance at all listed for my new billing month - and data usage has, it turns out, been being taken off what was left of the PREVIOUS month.

The upshot of this is that when I got home from work this morning I found I was speed-limited in off-peak. I'm now using the ~10GB of peak from last month that I have left and then presumably I'll be capped 24/7. Painful

I know that with the changes that had to be made to my account to switch me to Big Kahuna, this is likely an unintended side-effect that can't be fixed until the appropriate person gets to it.

So in the meantime, help! Can I have a top up for, err, last month's allowance so I don't have to wait over a minute for pages like The Age's web site to load?

I did try ringing tech support, but gave up after 45 minutes on hold.

[Angus]

Have a free present (check your show topup details) while we get it fixed up.

You may need to powercycle your modem.

[Neon Kitten]

Thank you Angus, very much appreciated (my end-of-working-weekend gaming can now proceed as normal )

I did eventually get through to support and they mentioned someone on the Whirlpool list had already made a note about it, so I'll sit back and wait for the debugging to happen 

Thanks again.

[Angus]

It should be resolved when your next billing cycle rolls around. Meanwhile, just post here if you get low on your emergency rations.

[Neon Kitten]

Thanks Angus. I noticed someone added another top-up last weekend, which was appreciated. I'll keep an eye and yell in advance if I look like running low (which I probably will!) Kind of been rationing my usage while this has been happening, but if it's going to correct itself on the 10th then I can live with that

One other thing that I only noticed yesterday when I got my bill, by the way - despite assurances from the sales line that the $10 bundle discount would still apply, it does not appear on my bill this month...

[Angus]

No need to ration your usage.

But I can't help with the bill. You might have to give billing a call.

[Neon Kitten]

No need to ration your usage.

Red rag, meet the bull 

(Thanks!)

But I can't help with the bill. You might have to give billing a call.

Yeah, I figured as much, I just wanted to make sure it wasn't part of the whole reconfiguration thing that had to be forced through. I'll give billing a call tomorrow.

[Angus]

You only get 200GB. So its sort of a Maroon rag.

[Neon Kitten]

You only get 200GB. So its sort of a Maroon rag.

Never thought I'd see the day when someone says "only 200GB" 

[Neon Kitten]

Hi Angus,

Looks like I'm going to need a top-up or two to get me through to Monday night's billing changeover without being speed-limited..

[Angus]

Done.

[Neon Kitten]

Thank you once again

[Neon Kitten]

Post-changeover (and post-3am ) everything appears to be fixed with the start of the new billing month.

Thanks!

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